Terms of service

Last updated 3 November 2026

These terms apply between Wemark Tech Pty Ltd ("we", "us"), which makes and runs CRM Glue, and the travel agency that signs up ("you"). By using CRM Glue you agree to them.

1. The service

CRM Glue is online software for managing enquiries, customers, bookings, payments, invoices, campaigns and conversations by email, WhatsApp and SMS. We may improve and change features over time. If we remove something important, we will tell you first.

2. Accounts and security

• Your agency's owner (master admin) controls which staff can use your account and what each can do.
• Everyone must use their own sign-in and two-factor sign-in. Keep sign-in details private, and tell us straight away if you think your account has been misused.
• You are responsible for what your staff do in CRM Glue.

3. Your responsibilities

• Use CRM Glue lawfully, including the Privacy Act 1988 and the Spam Act 2003. Only send marketing to people who have agreed to receive it, and honour unsubscribe requests (CRM Glue does this automatically for its own links and STOP replies).
• Follow the rules of the messaging services you connect, including WhatsApp's Business and Commerce policies.
• Have the right to store and use the customer information you put into CRM Glue, and tell your customers how you use it.
• Do not attempt to access other agencies' information, test or overload our systems without permission, or use CRM Glue to send unlawful or harmful content.

4. Fees and billing

• Plans are charged monthly in advance in Australian dollars, at the price shown when you subscribe, through Stripe. Subscriptions renew automatically until cancelled.
• Each plan includes monthly allowances, such as a number of emails. Top-up packs can be bought when an allowance runs out. Top-up credits do not expire, are used only after the monthly allowance, and are not refundable.
• Messaging charges from Meta (WhatsApp) and SMS providers connected to your own accounts are billed to you by those providers.
• If a payment fails, we retry it. If it remains unpaid, your account is paused until payment is made. Your information is kept while paused.
• We will give at least 30 days' notice of any price change.

5. Your data

You own the information you put into CRM Glue. You give us permission to host, process and transmit it only as needed to provide the service to you, and as described in our privacy policy. We keep each agency's information separate from every other agency's.

Authorised CRM Glue staff may view your account, view-only and for a limited time, to provide support, investigate problems or keep the service secure. Each visit is recorded.

6. Availability and support

We aim to keep CRM Glue available at all times, but it may occasionally be unavailable for maintenance or for reasons outside our control. We back up information daily. Support is provided by email at sales@wemarktech.com.au.

7. Cancelling

• You can cancel at any time from your billing page. Your plan stays active until the end of the month you have paid for.
• After cancelling you can ask for an export of your information within 90 days. After 90 days we delete it, as set out in our data deletion page.
• We may suspend or end an account that breaches these terms, after giving notice where reasonable.

8. Liability

Nothing in these terms excludes rights you have under the Australian Consumer Law that cannot be excluded. Otherwise, to the extent the law allows, we are not liable for indirect or consequential loss, including lost profits or lost data, and our total liability is limited to the fees you paid us in the three months before the claim.

9. General

These terms are governed by the laws of South Australia, and the courts of South Australia have jurisdiction. We may update these terms; we will post the new version here and tell you about significant changes at least 30 days before they apply.