Data deletion

Last updated 3 November 2026

How to ask for information held in CRM Glue to be deleted.

If you are a travel agency using CRM Glue

• Disconnect WhatsApp, email or SMS: ask us, and we remove the connection and delete the stored access keys straight away. You can also remove CRM Glue from your apps in Meta Business settings.
• Delete your whole account: your agency's owner emails sales@wemarktech.com.au from the owner's email address, with the subject "Data deletion request". We confirm by email and delete your agency's information, including customers, messages, files and staff accounts, within 30 days. Copies in our backups are removed as the backups expire, within a further 30 days.
• If you cancel without asking, your information is deleted automatically 90 days after the subscription ends.

If you are a traveller or customer of an agency

Your information belongs to the travel agency you dealt with. Please ask them to delete it; they can do this from their CRM. If you can't reach them, email sales@wemarktech.com.au with the subject "Data deletion request", the agency's name and your phone number or email address. We will pass your request to the agency and make sure it is handled within 30 days.

If you signed in with Facebook to connect WhatsApp

When you connect WhatsApp, CRM Glue receives an access key for your WhatsApp Business account. To remove it, disconnect WhatsApp as above, or remove CRM Glue under Business settings → Integrations in Meta. We then delete the key and stop receiving messages for that account. To also delete the messages already stored, follow the account deletion steps above.